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"Manash Kozybayev
North Kazakhstan university"
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Faculty News
AF: Field Day

On June 26, 2025, a Field Day was held at the production sites of LLP "Service-ZHARS" (Kyzylzhar District, North Kazakhstan Region) on the topic: "Eff читать далее

ILL: Международная научно-практическая конференция, посвященная выдающемуся поэту и национальному интеллектуалу Магжану Жумабаеву

Кафедра «Казахский язык и литература» Института языка и литературы Северо-Казахстанского университета имени М. Козыбаева 19 июня 2025 года проводит Ме читать далее

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Student сomplaint procedure

The procedure for dealing with complaints of students is being realized according to schemes:

  • Curators/advisers → the Department → the Dean’s office (directorate) → Member of the Board for Social and Cultural Development → Rector

Curators/advisers transmit students’ complaints and offers to the Head of the Department, to the Faculty Dean (to the Institute Director), to the Member of the Board for Social and Cultural Development. As a rule, complaints reported by adviser in oral or written form are resolved by the Department Head in a very short time. But if the solution of the complaint is out of the competence of the Department Head, it is also reported to the Faculty Dean in oral or written form. In most cases most conflicts are resolved by the Department Head or the Faculty Dean.

  • Student → Department of Student AffairsIn this case written applications from students and tutors are registered at the Department on social and education work and are considered by the Member of the Board for Educational, Social Issues and Interaction with Employers.
  • Student → Chairman of the Management Board - Rector. This scheme is implemented through the direct mail of the Chairman of the Board - Rector, the blog of the Chairman of the Board - Rector or a reception on personal issues.

Such complaints as appeals on intermediate control and raiting control are regulated by NKU Assessment of Knowledge.

The students' complaint to the university management can be submitted through the student Government or the student Union. Student ministers are elected at each faculty. The functional responsibilities of the Student Government include representing and protecting the interests of students and undergraduates, as well as addressing the University management on behalf of students and undergraduates.